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Build Your Own Support Plan

Service Information
So what is included in your tailored support plan? Find below descriptions for each service offering which you may include or do not include in your plan:
  • Website Support and Development: includes all technical support requests for your platform, training, redesign requests and development of your website including new or existing content, system upgrades and integrations with third parties.
  • Maintenance: includes platform core updates, add-on updates, a full monthly database and website backup securely offsite, and testing of all upgrades for compatibility or system errors.
  • Database Support: includes support of your server / platform database (MySQL) such as errors, upgrades and maintenance. Support implementing and managing MailChimp integration and creation of marketing campaigns for your business.
  • SEO: includes implementation of a SEO integration platform, keyword research, custom description and title implementation, applicable meta data, social integrations, sitemap implementation. Google webmaster, tag manager, analytics implementation. Assistance with Google MyBusiness setup. Assistance with Google Ads setup and management.
  • Content Management: includes the support of implementing, editing and removing content from your website. (**Content created by the business).
  • Ecommerce Support: includes support of implementing, maintaining and optimising your Ecommerce platform. Tasks such as adding/editing products, sales and discounts, user management and integration and support of payment and shipping gateways.
  • Monthly Google Report: A general report that overviews the performance of the website over the past month, and include any recommendations for optimisation.
Are we missing something you would like to include in your plan? Contact us for further options to configure your tailored support plan. ** Month to Month Subscription Plan ** Cancel Anytime
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Additional information

Payment Schedule

Payment schedule as detailed in agreement.

Automatic subscription Direct Debit payment details are to be provided and must be completed and submitted with this signed agreement before work / project commences.

A failed Direct Debit payment fee of $9.79 will be charged if the automatic direct debit is declined.

The current agreed rate for this work agreement is based on the selected pricing package.

A ‘New Website’ you are agreeing to a 12 month minimum repayment term. The agreement can be discharged at any time by the customer upon full repayment of outstanding charges.

For ‘Existing Websites’ payments are due month to month at prescribed plan rates. This agreement is not binding and can be discharged at any time by the customer or service provider.

All payment plans are subject to change and price increases/decreases at any time.

Confidentiality

A party must not, without the prior written consent of the other, use or disclose the other party’s Confidential Information unless expressly permitted by this Agreement or required to do so by law or any regulatory authority.

Intellectual Property

The Supplier grants to the Customer a non-exclusive license to:

Use all existing and future Intellectual Property Rights in the Website including the Website Design and content provided under this Agreement for the purpose of the publication of the Website on the internet;

Consumer Guarantees: Services

Must be provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage
Must be fit for the purpose or give the results that you and the business had agreed to
Must be delivered within a reasonable time when there is no agreed end date.

Rights to a repair, replacement, refund, cancellation or compensation do not apply to items:

– worth more than $40 000 purely for business use, such as machinery or farming equipment

– you plan to on-sell or change so that you can re-supply as a business

– bought as a one-off from a private seller, for example at a garage sale or fete (but you do have rights to full title, undisturbed possession and no unknown debts or extra charges)

– bought at auction where the auctioneer acted as an agent for the owner (but you do have rights to full title, undisturbed possession and no unknown debts or extra charges).

Consumer Guarantees: Exceptions to Guarantees

Consumer guarantees do not apply if you:

– got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
– misused a product in any way that caused the problem
– knew of or were made aware of the faults before you bought the product
– asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

Website Support and Development

4 hours per month, 6 hours per month, 8 hours per month

Maintenance

Do not include, Include

Database Support

Do not include, Include

SEO

Do not include, Include

Content Management

Do not include, Include

Ecommerce Support

Do not include, Include

Monthly Google Report

Do not include, Include

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